Return Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we're here to help.

How to Start a Return

To begin a return, please contact our customer service team at support@innova.com.au with your order number, a brief description of the issue, and photos (if applicable). We'll provide the return instructions and shipping address.

Return Conditions

Items must be unworn, unused, and in original condition.
Returns must be sent with a tracking or reference number and your order number clearly written on the outside of the package.

What We Cover

We’ll take full responsibility for returns due to:

Manufacturing defects (e.g., broken zippers, rips, poor stitching)
Major color discrepancies
Significant differences between the product received and product photos

If the fault is on our end, we’ll cover return shipping and offer a full refund or exchange.

Change of Mind / Incorrect Size or Color

If you ordered the wrong size or color, or simply changed your mind, you’re welcome to return the item. However, please note:

Return shipping is at your own expense
Original shipping costs are non-refundable

Refunds & Exchanges

Once your return arrives at our returns facility and passes inspection, we’ll process your refund or exchange promptly.

Still have questions?
Feel free to reach out via our Contact Us page or email us anytime at support@innova.com.au. We're always happy to help!